Pearl - How to - Obtain a new Direct Debit or Standing Order Instruction

Obtain a new Direct Debit or Standing Order Instruction

Thank you for choosing to use our website to obtain a new Direct Debit or Standing Order Instruction. The action you need to take will depend on which type of policy you have.

Detailed below are the different policy types and actions required. All you need to do is follow the relevant instructions for your policy.

Ordinary Branch (OB) or Individual Savings Account (ISA)

If you have an Ordinary Branch or ISA policy, you can download the mandate below:

Direct Debit Mandate (pdf file, size: 91kb)

Once you have completed the mandate please return it by post to The Pearl Centre, Lynch Wood, Peterborough PE2 6FY. Please do not send this to your bank.

Industrial Branch (IB)

If you have an Industrial Branch (IB) policy, you can request a Bank Standing Order Instruction using the online request form below. It is not possible to pay premiums on this type of policy by Direct Debit.

Launch the online form - Request a new BSO Instruction

Once completed, please send the instruction form to your bank. Please do not send it to us.

If you are unsure which type of policy you have, the table below explains the main differences between the types of policy. You can find your policy number on your policy schedule or on correspondence from us.

IB OB ISA

Premium payments can be made either by Bank Standing Order, Cheque or Postal Order.
Payments cannot be made by Direct Debit Premium payments can be made either by an initial Lump Sum Payment or by Direct Debit or Bank Standing Order Premium payments can only be made by Direct Debit

Policy numbers begin with a number 2, 3, 4, 5, 6, 7, 8, 9 or 10 and are 8 or 9 digits long. If the policy number is 9 digits long, it will begin with 0 or 1 Policy numbers begin with the numbers 02, 03, 04, 05, 07, 20, 21, 50 or 80 and are always 8 digits long Policy numbers begin with either 60, 12 or 2 and are always 8 digits long

Questions and Answers

What should I do if my address is now different from the address held in your records?
You can download a form to update your address in our How to – Inform us of a change of address section.

How can I notify you that I have changed my name?
Details of how to do this, and our requirements, can be found in our How to - Inform us that you have changed your name section.

How long will it be before premiums are debited from the new account?
It will depend on when your next premium is due, but we will write to you to confirm how much we are going to take and the date of the first payment.

Why do I have to return the Direct Debit Mandate to you?
It is our responsibility to notify the bank of your instructions and to apply to debit the premiums directly from your account. To be able to do this we first need to set up the details on our system.

Why can’t I pay by direct debit for my Industrial Branch (IB) policy?
Due to regulatory restrictions, we are unable to accept payments by Direct Debit on Industrial Branch (IB) policies.

Why do I have to take the Bank Standing Order Instruction to my bank?
A bank standing order instruction is an agreement between yourself and the bank and, as such, we are not authorised to enter your account to withdraw any funds. We cannot alter the amount, or stop the payments, and it is also your responsibility to make sure that the bank is sending the payments in accordance with your instructions.