Obtain a new Direct Debit or Standing Order Instruction
Thank you for choosing to use our website to obtain a new Direct Debit or Standing Order Instruction. The action you need to take will depend on which type of policy you have.
Detailed below are the different policy types and actions required. All you need to do is follow the relevant instructions for your policy.
Ordinary Branch (OB) or Individual Savings Account (ISA)
If you have an Ordinary Branch or ISA policy, you can download the mandate below:
Once you have completed the mandate please return it by post to The Pearl Centre, Lynch Wood, Peterborough PE2 6FY. Please do not send this to your bank.
Industrial Branch (IB)
If you have an Industrial Branch (IB) policy, you can request a Bank Standing Order Instruction using the online request form below. It is not possible to pay premiums on this type of policy by Direct Debit.
Once completed, please send the instruction form to your bank. Please do not send it to us.
If you are unsure which type of policy you have, please provide your policy number and payment method below and we will tell you which policy type you have. You can find your policy number on your policy schedule or on correspondence from us.
Questions and Answers
What should I do if my address is now different from the address held in your records?
You can download a form to update your address in our How to – Inform us of a change of address section.
How long will it be before premiums are debited from the new account?
It will depend on when your next premium is due, but we will write to you to confirm how much we are going to take and the date of the first payment.
Why do I have to return the Direct Debit Mandate to you?
It is our responsibility to notify the bank of your instructions and to apply to debit the premiums directly from your account. To be able to do this we first need to set up the details on our system.
Why can’t I pay by direct debit for my Industrial Branch (IB) policy?
Due to regulatory restrictions, we are unable to accept payments by Direct Debit on Industrial Branch (IB) policies.
Why do I have to take the Bank Standing Order Instruction to my bank?
A bank standing order instruction is an agreement between yourself and the bank and, as such, we are not authorised to enter your account to withdraw any funds. We cannot alter the amount, or stop the payments, and it is also your responsibility to make sure that the bank is sending the payments in accordance with your instructions.
Pearl Assurance plc is authorised and regulated by the Financial Services Authority. Pearl Assurance plc is registered in England No. 1419 Registered Office: The Pearl Centre, Lynch Wood, Peterborough PE2 6FY Important Company Registration and Legal Information.
Launch the online form - Request a new BSO Instruction
