Cancel or amend bank standing order payments after making a claim

Thank you for choosing to use our website to either cancel or amend your bank standing order payments after making a claim. In order to make sure that you get the correct information, we need to know what type of policy you have claimed on.

If you have made a claim on an Industrial Branch (IB) policy, you will need to use the information in the IB section.

If you have made a claim on any other type of policy you will need to use the information for other policy types.

The table below will help you to identify if your policy was an Industrial Branch policy. You can find your policy number on your policy schedule or on correspondence from us.

If you are unsure which type of policy you have, please provide your policy number and payment method below and we will tell you which policy type you have. You can find your policy number on your policy schedule or on correspondence from us.