Cancel or amend bank standing order payments after making a claim

Thank you for choosing to use our website to either cancel or amend your bank standing order payments after making a claim. In order to make sure that you get the correct information, we need to know what type of policy you have claimed on.

If you have made a claim on an Industrial Branch (IB) policy, you will need to use the information in the IB section.

If you have made a claim on any other type of policy you will need to use the information for other policy types.

The table below will help you to identify if your policy was an Industrial Branch policy. You can find your policy number on your policy schedule or on correspondence from us.

IB

Policy numbers begin with a number 2, 3, 4, 5, 6, 7, 8, 9 or 10 and are 8 or 9 digits long. If the policy number is 9 digits long, it will begin with 0 or 1