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Update your annuity account details
As we need a signed letter to confirm your new account details, we are unable to update this information over the telephone.
To enable us to update your account details, please send a signed letter including the information listed below along with your full name and address so that we can locate your records.
Please confirm:
- Your Annuity Number(s);
- New Account Name;
- New Account Number;
- New Sort Code;
- Roll Number (if applicable).
Please send all information to Pearl, The Pearl Centre, Lynch Wood, Peterborough PE2 6FY.
When the correct information is provided, we will update your records and any future annuity payments will be made to your new account.
Check List
Before you send us your request, please ensure that you have:
- Enclosed the required information as listed above;
- Included your full name and address on the letter;
- Signed and dated the letter;
- Used the correct mailing address (above).
Questions and Answers
What should I do if my address is now different from the address held on your records?
You can download a form to update your address in our How to – Inform us of a change of address section.
How can I notify you that I have changed my name?
Details of how to do this, and our requirements, can be found in our How to – Inform us that you have changed your name section.
I have more than one annuity to be paid into my new account. Do I have to state all annuity numbers in the letter?
Yes. To avoid confusion we recommend that you specify all the annuity numbers that are to be paid into your new account.
If you currently have more than one annuity paid into your account and you do not specify numbers, we will presume that all the payments should be transferred to the new account and alter these accordingly.
What if I am changing my account to an overseas account?
If your new account is overseas there are additional forms which you need to complete. You will need to telephone us to arrange for these forms to be sent to you. Our telephone number can be found in our contact us section.
Can I change the frequency of the annuity payments into my new account?
No. When you set up your annuity, the charges you incurred at that time took into account the frequency of your payments. Once this is set up it cannot be changed.
How much notice do you require of my new account details?
We need to receive and process your new payment details at least 10 working days before your annuity payment is made. To help ensure that your details are updated in time for your next payment, we would suggest that you notify us, where possible, approximately one month in advance.
What will happen to a payment that is made to my old account after it has closed?
If this were to happen, when the payment is returned to us from your original account, we will process this through your new account.
Do I have to notify my current bank/building society that the annuity payments will no longer be paid to that account?
No, it is not necessary to do this.
Can I have my annuity paid into my joint account?
Yes.
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